Frequently Asked Questions
What is BoxonWings?
We are a package forwarding company based in the United States. Our mission is to simplify the shipping process and make it accessible for everyone. With our advanced logistics network and knowledgeable customer service team, we ensure that every package is delivered quickly and securely to its destination. Get your free USA address with us today!
What is the duration of the consolidation process?
It typically takes around 1-2 business days for the consolidation process to be finalized. You could contact our customers service to speed up the consolidation process.
How can I estimate the cost of shipping?
You can use our shipping calculator to estimate shipping costs. Other fees may apply. Contact us for any further cost estimate.
What is HAZMAT?
In transportation, HAZMAT refers to hazardous materials. These are substances or materials that pose a risk to health, safety, property, or the environment. Transporting hazardous materials requires special precautions and regulations to ensure the safety of both the people involved in transportation and the surrounding environment. You can learn more about this topic on Hazmat page.
What is the diffirence between Prohibited items and Hazmat?
Prohibited items will not be transported by Box on Wings permenantly. Hazmat could be transported or not depending on some conditions. You can learn more about Hazmat within its own list.
Can I ship it? What are the shipping restrictions?
Please, contact customer service for shipping restrictions information.
How can I calculate international shipping costs?
To get an estimate of your shipping costs prior to making a purchase, you can request the merchant to provide you with the weight and dimensions of the package you intend to ship. Once you have this information, you can input it into our Shipping calculator to determine the expected charges
Can you ship vape, alcohol or tobacco products?
No, we are not able to ship any vape, tobacco, or alcohol products due to the international and local shipping regulations.
Why doesn't the shipping calculator work?
If you encounter a problem using the shipping calculator you have to make sure that: the city name is correctly written in English letters, the measurement units are appropriately selected, and the zip code is accurately written.
What can I not ship from the USA?
We advise you to contact us if you have any doubts about shipping items internationally from the USA. There are many items that could be considered hazmat, restricted, or prohibited, such as:
1. items that are not legal in the USA or the destination country;
2. flammable items like aerosols;
3. high-pressured items such as car hydraulic systems or gas pressurized systems;
4. any unidentified substances;
5. acids and corrosive items;
6. prescription drugs;
7. weapons and weapons accessories;
8. high power lithium batteries;
9. money, credit cards, gift cards, and more.
Please reach out to us before making your purchase, and we will provide guidance on shipping restrictions. Additionally, we recommend contacting your local customs to ensure they will accept your shipment.